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Position Title: Veterans Program Options Counselor
Position Classification: Direct Consumer Assistance
Position Responsible to: Information and Assistance Manager
Full time, hourly (37.5) position.
Providing Options Counseling to Veterans for the Veterans Directed Home and Community Based Services (VDHCBS) Program to allow them to live independently in their homes and communities. Assist the Veterans to self-direct their care and manage their resources.
DUTIES AND RESPONSIBILITIES:
Working with the Veteran to gain access to needed services
- Conducting comprehensive needs assessments and reassessments of the Veteran
- Developing a Service Plan in conjunction with the Veteran/Authorized Representative
- Educating and supporting the Veteran/Authorized Representative in his or her role as employer
- Working with the Veteran to assure that the Veteran has an emergency back-up plan
- Monitoring the services included in the Veteran’s VDHCBS budget in conjunction with the Veteran
- Work with the Veteran to assess the adequacy of care being provided
- Assessing the ability of the Veteran to manage services using the St. Louis University Mental Status Exam (SLUMS)
- Reporting suspected cases of abuse, neglect, exploitation to agencies that investigate elder abuse and neglect and to the AAA
- Maintain Veterans files, both paper and electronic
- Participate in VDHCBS meetings.
- Assisting in general AgeSmart educational and outreach activities.
- Participating in on-going training to stay abreast of programs and aging services.
- Attend trainings, conferences as directed.
- Other duties as assigned.
ADDITIONAL SKILLS REQUIRED:
- Considerable knowledge of the aging, health and long term care service network.
- Skill in conducting client interviews and needs assessments.
- Basic knowledge of health insurance programs such as Medicare and Medicaid.
- Sufficient computer skills (Microsoft Word, Access) and the ability to quickly learn related software applications.
- Ability to effectively communicate respect and dignity toward client calls.
- Ability to maintain accurate Client case notes.
- Ability to effectively communicate verbally and through written correspondence.
- Ability to maintain confidentiality of records and information.
- Motivated and willing to be trained on new programs.
- Able to work independently. Possess a valid Driver’s License, good driving records and insurance.
Preferred: Bachelor’s degree in Gerontology, Social Work or related field with at least three years experience in the field of aging.
- High School Diploma with five years of relative job experience.
WORKING CONDITIONS AND PHYSICAL EFFORTS:
- Work is normally performed in a typical interior/office work environment.
- Must have transportation to outreach events.
- No or very limited physical effort required – manual dexterity a must.
- No or very limited exposure to physical risk.
- Must have clear communication skills.
- 37.5 hours per week. Work hours M-F,between 7:00 am – 4:00 pm set with the supervisor.